Additional Resources

Switching to Engageli
from a video conferencing tool?

To make the transition easy, below are best practices and recommendations based on our partners experiences.

Transition from
Zoom

Learn More

Transition from
Teams

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Transition from
Webex

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Transition from
BB Collaborate

Learn More

Transition from
Adobe Connect

Learn More

Common Troubleshooting Issues

Common troubleshooting issues include logging in and accessing the computer’s audio, microphone, and camera. The solutions below typically resolve most issues that arise.

Check that learners are using a computer or laptop to run Engageli.
Check that learners are on an Engageli-supported browser (Google Chrome, Edge, or a browser on Chromium), on a PC or Mac.
Refresh the browser. Sometimes, simply refreshing the browser resolves a camera or audio issue.
Check the computer’s permissions. Check the privacy and security settings for the computer’s camera and microphone, and make sure they are set to "On" and that the Engageli-supported browser you are using has access to the camera and microphone.

Engageli Help Center

The Engageli Help Center offers a knowledge base of useful articles, best practices,
and answers to common questions. It consists of articles organized in the following categories:

Educator - Information for those using Engageli as an instructor or co-instructor.
Learner - Information for those using Engageli as a class participant.
Troubleshooting - Information for troubleshooting common, easily-resolved technical issues.
FAQ - A series of questions frequently asked by Engageli users.
Release Notes - Notes on new releases and features, changes to the platform, and bug fixes.

If you need assistance, you can contact a help desk agent for live support through chat, phone, and email or submit a support ticket.

Launch Help Center