While many colleges and universities cobbled together emergency solutions for remote classes during the 2020-2021 academic year, it was indisputably one of the most challenging times in higher education. Institutions struggled to repurpose off-the-shelf technology to recreate a vibrant classroom and to connect learners with various levels of computing power and internet bandwidth. Technology shortcomings led to a lack of engagement, feelings of isolation, and frustration among learners and educators, but as Educause noted in its "Top 10 IT Issues and Trends for 2022," this digital transformation is here to stay, and institutions must evolve or become extinct.
However, adopting a new technology comes with its own set of challenges. From failing to involve key stakeholders, depriving faculty members of proper training, or ignoring student feedback, academic institutions globally are making some common mistakes. One university that implemented smart decisions early and learned from its missteps is Coventry University in the United Kingdom.
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