Frequently Asked Questions

Access

What are the technical requirements to use Engageli?
Learners

Learners access Engageli through a secure web browser. Learners can access via PC, Mac, or Chromebook and mobile devices or tablets. For the optimal experience, we recommend accessing via the latest version of Google Chrome or Microsoft Edge. Engageli will soon provide a native mobile app for Android and for iOS.

Instructors

Instructors can use the Engageli Instructor App or a web browser to run their classrooms (please see requirements below).

When using the application, Engageli recommends:

Mac

  • macOS Catalina version 10.15 or higher
  • Quad-core or better CPU
  • 8GB RAM or more
  • 2015 or newer hardware

PC / Windows 10

  • Intel i5 or i7 (or equivalent) CPU
  • 8GB RAM or more
  • 2015 or newer hardware

 

Is there a mobile app or is mobile access an option?

Learners can access Engageli through a mobile browser on their phones or tablets, as long as they have Internet access. We have developed an iOS application for learner use that will be released soon; Android will be released soon thereafter.

Accessibility Features

Do you provide accessibility features?

Engageli is rated WCAG 2.0 and 2.1 A, AA. Engageli’s accessibility details can be found in our Accessibility Statement.

Do you have a VPAT?

Yes, please email us at vpat@engageli.com.

Product Features

Could you please share a features list? If possible, please provide a features list for faculty, learners, and administrators.

Below are some Engageli highlights broken out by user role.

Designed by educators and built from the ground up for teaching and learning, Engageli is designed to be used in educational settings by faculty and learners in all teaching modalities (e.g., synchronous, asynchronous, blended, hyflex, etc.). Active and collaborative learning features such as group work, learner participation, and fluid movement of learners in groups are built into the platform. Additionally, Engageli offers features to accommodate blended classes, with learners online and in the physical classroom. Engageli provides concurrent access for hundreds of learners.

Engageli starts with a classroom concept (supporting class sizes from a few learners up to hundreds), with learners clustered together in smaller groups at tables. The tables have between two and 10 learners each; seating is either assigned by the instructor or learners self-select one to join. Learners can be addressed in a single class and seen as one large group (gallery view), similar to a face-to-face classroom setting.

Instructors

User types:

  • Support for multiple instructors, teaching assistants, and production support
  • Support for multiple instructors teaching together


Table seating

  • Open or instructor-assigned virtual “table” seating arrangements, up to 10 learners per table
  • Observe tables individually (similar to walking around a physical classroom), or join a table to actively interact with or coach
  • Address the entire class at one time (such as in a seminar) and/or quickly assign learners to tables to work together based on different criteria. The different tables may be working on the same or different projects


Breakout rooms

  • Divide classrooms into separate sections connected to the main classroom for differentiated instruction, larger group work, and collaboration


Audio modes

  • Hold class discussions in Room Mode; facilitate peer-to-peer discussions in Table Mode
  • Hand-raising functionality for orderly class discussion


Engagement tools

  • Seamlessly integrate interactive polls and quizzes into standard lecture materials
  • Automate actions including audio settings, table settings, table presets, documents, recording, and timer using Engageli Action Tags
  • Play synchronized, high-quality video clips
  • Integrated whiteboards for class-wide and table collaboration, as well as Google document sharing without leaving the classroom


Real-time feedback

  • View color-coded and emoji-based real-time engagement analytics – if learners in the class are engaged and understanding the content
  • Real-time learner participation metrics
  • Anonymous instructor feedback for class optimization
  • Note: learner engagement and participation are captured across class sessions


Learners

Engagement tools:

  • Hand raising during discussion mode and taking the podium, where they can be seen and ask questions to the faculty or entire class
  • Communicate with any member of their table, class, or faculty using chat, anonymously or named
  • Ask questions of the class through the threaded Q&A feature
  • Note-taking, including screenshots and annotations made on the slides presented. Notes are saved and timestamped to the point of the lesson when the notation was taken. Notes can be downloaded


Audio / video features:

  • Mute their tablemates and focus on the instructor if desired
  • Private video conversations and text chat amongst tables
  • Each lecture is recorded and can be accessed via the persistent virtual classroom or from the LMS (if integrated)
  • Learners can opt to turn on their video to be displayed to the faculty, but not displayed to other learners (if desired), for privacy.


Admin

  • Integration with all popular LMS via LTI 1.3
  • Access to all classrooms within the institution’s instance
  • State of the art encryption
  • Secure, reliable data centers
  • Protected learner privacy

Scale

What is the class capacity?

Engageli can be deployed in a wide range of use cases from departmental usage all the way to system-wide, or enterprise. We have worked with university partners with learner audiences numbering in the tens of thousands of learners. Today, the concurrent class capacity for one class is 600 learners. Engageli intends to support over 1,000 concurrent learners by the end of 2022.

Support

What are the technical support options available to administrators, faculty, and learners?

Engageli has a team dedicated to supporting all users on the Engageli platform. We also offer 24/7 live support through phone, chat, or email for both instructors and learners. The Engageli Learning Hub and Help Center include articles for all user types, ranging from quick how-to guides to pedagogical best practices on teaching online.

Specifically for onboarding, Engageli offers:

  • Multiple small group administrator training sessions, as well as technical support documentation
  • Multiple small group faculty training sessions, as well as train-the-trainer options, with training documentation

For learners, we provide instructors with a quick start guide, as well as optional Engageli icebreakers so they are acclimated to learning on a new platform.

 

Are there costs associated with any of these support options?

There are no costs associated with support. We provide initial and ongoing training for instructors, a 24/7 help desk, and a robust knowledge base.

What is your anticipated response time?

Response times are often in real-time, as instructors and learners report any issues with their Engageli experience.

Live chat support response time goal is less than 30 seconds. Email and web support requests response time goal is within 30 minutes.

What types of documentation are provided (e.g., written, video) for administrators, faculty, and learners?

Enageli’s Learning & Teaching team offers training and testing sessions to ensure instructors feel comfortable and are utilizing Engageli features in their classrooms. We also provide training guides and access to an in-depth knowledge base. We also offer 24/7 live support through phone, chat, or email.

How is the documentation accessed by each of these groups?

Engageli provides a thorough online knowledge base, categorized based on the specific needs and interests of instructors and learners.

Cost

What is the cost of the platform?

Detailed pricing is based on the scope of usage.

Are there storage limits? If so, what is the cost for storage?

There are currently no limits to storage for classes recorded in Engageli.

Security

Can you provide security documentation?

Please email us at vpat@engageli.com.

Data and privacy information

Please share your data and privacy policies.

You can read our GDPR documentation here, and the Engageli privacy policy here.

Are there options to archive, save, and export data?

Engageli recordings are stored, maintained, and streamed to instructors and learners as needed. Storage is provided for the duration of the partnership. Institutions can export the recordings in standard video formats as needed.

 

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