Frequently Asked Questions


What are the technical requirements to use Engageli?

Learners access Engageli through a secure web browser. Learners can access via PC, Mac, mobile devices or tablets. For the optimal experience, we recommend accessing via the latest version of Google Chrome or Microsoft Edge. Engageli will soon provide a native mobile app for Android and for iOS.

Operating System

  • macOS 13+ or the  latest 2 major releases.
    • Google Chrome
    • Microsoft Edge
    • Brave
    • Opera

Note: At this time, Engageli does not support Firefox or Safari. 

  • Windows 10+ (64-bit version) or the latest 2 major releases.
    • Google Chrome
    • Microsoft Edge
    • Brave
    • Opera

Note: At this time, Engageli does not support Firefox or Safari. 

  • iOS 13+ 
    • iOS app, optimized for iPhone but also compatible with iPad.
  • Our Android app is currently in development.

Computer Specifications

  • 2 GHz dual core or higher is required.
  • 8 GB of memory is required. (16 GB or larger is recommended for a better experience.)
  • 1 GB of storage space.

Network Specifications

  • 2.5 Mbps up/down or 1.5 Mbps up/down using Low bandwidth mode.


  • Microphone
  • Speakers
  • Webcam



Instructors can use the Engageli Instructor App or a web browser to run their classrooms (please see requirements below).

When using the application, Engageli recommends:

Operating System

  • macOS 13+ or the latest 2 major releases.
  • Windows 10+ (64-bit version) or the latest 2 major releases.

Supported browsers

  • Google Chrome
  • Microsoft Edge
  • Brave
  • Opera

Note: At this time, Engageli does not support Firefox or Safari. 

Computer Specifications

  • 2 GHz dual-core or higher is required. (2.4 GHz quad-core or higher is recommended.)
  • 8 GB of memory is required. (16 GB or larger is recommended for a better experience, and is required for Engageli classrooms using Miro Whiteboards.)
  • 1 GB of storage space.

Network Specifications

  • 4 Mbps up/down 


  • Microphone
  • Speakers
  • Webcam

Need more help? Contact Support.


Is there a mobile app or is mobile access an option?

Learners can access Engageli through a mobile browser on their phones or tablets, as long as they have Internet access. We have developed an iOS application for learner use that will be released soon; Android will be released soon thereafter.

Accessibility Features

Do you provide accessibility features?

Engageli is rated WCAG 2.0 and 2.1 A, AA. Engageli’s accessibility details can be found in our Accessibility Statement.

Do you have a VPAT?

Yes, please email us at

Product Features

Could you please share a features list? If possible, please provide a features list for faculty, learners, and administrators.

Below are some Engageli highlights broken out by user role.

Designed by educators and built from the ground up for teaching and learning, Engageli is designed to be used in educational settings by faculty and learners in all teaching modalities (e.g., synchronous, asynchronous, blended, hyflex, etc.). Active and collaborative learning features such as group work, learner participation, and fluid movement of learners in groups are built into the platform. Additionally, Engageli offers features to accommodate blended classes, with learners online and in the physical classroom. Engageli provides concurrent access for hundreds of learners.

Engageli starts with a classroom concept (supporting class sizes from a few learners up to hundreds), with learners clustered together in smaller groups at tables. The tables have between two and 10 learners each; seating is either assigned by the instructor or learners self-select one to join. Learners can be addressed in a single class and seen as one large group (gallery view), similar to a face-to-face classroom setting.


User types:

  • Support for multiple instructors, teaching assistants, and production support
  • Support for multiple instructors teaching together

Table seating

  • Open or instructor-assigned virtual “table” seating arrangements, up to 10 learners per table
  • Observe tables individually (similar to walking around a physical classroom), or join a table to actively interact with or coach
  • Address the entire class at one time (such as in a seminar) and/or quickly assign learners to tables to work together based on different criteria. The different tables may be working on the same or different projects

Breakout rooms

  • Divide classrooms into separate sections connected to the main classroom for differentiated instruction, larger group work, and collaboration

Audio modes

  • Hold class discussions in Room Mode; facilitate peer-to-peer discussions in Table Mode
  • Hand-raising functionality for orderly class discussion

Engagement tools

  • Seamlessly integrate interactive polls and quizzes into standard lecture materials
  • Automate actions including audio settings, table settings, table presets, documents, recording, and timer using Engageli Action Tags
  • Play synchronized, high-quality video clips
  • Integrated whiteboards for class-wide and table collaboration, as well as Google document sharing without leaving the classroom

Real-time feedback

  • View color-coded and emoji-based real-time engagement analytics – if learners in the class are engaged and understanding the content
  • Real-time learner participation metrics
  • Anonymous instructor feedback for class optimization
  • Note: learner engagement and participation are captured across class sessions


Engagement tools:

  • Hand raising during discussion mode and taking the podium, where they can be seen and ask questions to the faculty or entire class
  • Communicate with any member of their table, class, or faculty using chat, anonymously or named
  • Ask questions of the class through the threaded Q&A feature
  • Note-taking, including screenshots and annotations made on the slides presented. Notes are saved and timestamped to the point of the lesson when the notation was taken. Notes can be downloaded

Audio / video features:

  • Mute their tablemates and focus on the instructor if desired
  • Private video conversations and text chat amongst tables
  • Each lecture is recorded and can be accessed via the persistent virtual classroom or from the LMS (if integrated)
  • Learners can opt to turn on their video to be displayed to the faculty, but not displayed to other learners (if desired), for privacy.


  • Integration with all popular LMS via LTI 1.3
  • Access to all classrooms within the institution’s instance
  • State of the art encryption
  • Secure, reliable data centers
  • Protected learner privacy


What is the class capacity?

Engageli can be deployed in a wide range of use cases from departmental usage all the way to system-wide, or enterprise. We have worked with university partners with learner audiences numbering in the tens of thousands of learners. Engageli currently supports up to 600 learners in one classroom with full access to all the unique features. We are continuously working to increase the capacity of learners in a classroom, please contact us if you have a specific use case you would like to discuss.


What are the technical support options available to administrators, faculty, and learners?

Engageli has a team dedicated to supporting all users on the Engageli platform. We also offer 24/7 live support through chat, or email for both instructors and learners. The Engageli Learning Hub and Help Center include articles for all user types, ranging from quick how-to guides to pedagogical best practices on teaching online.

Specifically for onboarding, Engageli offers:

  • Multiple small group administrator training sessions, as well as technical support documentation
  • Multiple small group faculty training sessions, as well as train-the-trainer options, with training documentation

For learners, we provide instructors with a quick start guide, as well as optional Engageli icebreakers so they are acclimated to learning on a new platform.


Are there costs associated with any of these support options?

There are no costs associated with support. We provide initial and ongoing training for instructors, a 24/7 help desk, and a robust knowledge base.

What is your anticipated response time?

Response times are often in real-time, as instructors and learners report any issues with their Engageli experience.

Live chat support response time goal is less than 60 seconds. Email and web support requests response time goal is within 30 minutes.

What types of documentation are provided (e.g., written, video) for administrators, faculty, and learners?

Enageli’s Learning & Teaching team offers training and testing sessions to ensure instructors feel comfortable and are utilizing Engageli features in their classrooms. We also provide training guides and access to an in-depth knowledge base. We also offer 24/7 live support through phone, chat, or email.

How is the documentation accessed by each of these groups?

Engageli provides a thorough online knowledge base, categorized based on the specific needs and interests of instructors and learners.


What is the cost of the platform?

Detailed pricing is based on the scope of usage.

Are there storage limits? If so, what is the cost for storage?

There are currently no limits to storage for classes recorded in Engageli.


Can you provide security documentation?

Please email us at

Data and privacy information

Please share your data and privacy policies.

You can read our GDPR documentation here, and the Engageli privacy policy here.

Are there options to archive, save, and export data?

Engageli recordings are stored, maintained, and streamed to instructors and learners as needed. Storage is provided for the duration of the partnership. Institutions can export the recordings in standard video formats as needed.



If you have additional questions,
please refer to our Help Center or Contact Support.