I - Instructor design sessions
These sessions aim to onboard lead instructors onto Engageli while gaining insights into their classroom needs. Engageli will share platform best practices and relevant pedagogical strategies based on insights gathered from these sessions.
II - Asynchronous onboarding
A dedicated playback room will be created with short how-to videos and scaffolded active learning strategies for instructor self onboarding.
III - Operational playbooks
Working sessions with the customer’s IT team and administrators on integrations in test and production environments and review of workflows to create operational playbooks.
IV - Drop-in sessions
Instructors can participate in Engageli’s drop-in sessions with Engageli’s customer success team to discuss learning strategy simulations or inquire about product features.
V - Support playbooks
Engageli’s support team will collaborate with the institution's support team to create playbooks and provide access to support dashboards for ticket reviews. Regular reviews of support tickets will help identify workflow gaps, which will be addressed in the implementation process.